Privacy Policy

KLWGJewellery & More

KLWGJewellery & More respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us or make a purchase.

1. Information We Collect

When you use our website or purchase from KLWGJewellery & More, we may collect information such as:

- Your name

- Billing and delivery address

- Email address

- Telephone number

- Order and transaction information

- Products you purchase or view

- Information you provide when contacting us

- Information about how you use our website

- Device, browser and IP address information

- Cookie and similar technology information

- Marketing preferences

We only collect information that is reasonably necessary for operating our business, providing our services and meeting our legal obligations.

2. Payment Information

Payments made through our website are processed using the payment methods and payment providers available through our online store.

KLWGJewellery & More does not ordinarily receive or store your complete payment card details. Payment information is handled by the relevant payment provider in accordance with its own security and privacy practices.

3. How We Use Your Personal Information

We may use your personal information to:

- Process and fulfil orders

- Take and process payments

- Arrange delivery

- Communicate with you about your order

- Provide customer service

- Process returns, refunds or cancellations

- Respond to enquiries

- Detect and prevent fraud or misuse

- Maintain and improve our website

- Comply with legal and regulatory obligations

- Keep appropriate business and transaction records

- Send marketing communications where we have an appropriate legal basis to do so

4. Legal Bases for Processing

Where UK data protection law applies, we process personal information using an appropriate legal basis.

Depending on the circumstances, this may include:

- Contract – where processing is necessary to provide products or services you have requested.

- Legal obligation – where we are required to retain or process information by law.

- Legitimate interests – where processing is reasonably necessary for operating and protecting our business, provided your rights and interests do not override those interests.

- Consent – where we have asked for your permission, such as for certain marketing or cookie activities.

Where processing is based on consent, you may withdraw that consent at any time.

5. Shopify

Our online store is operated using Shopify.

Shopify processes certain personal information to provide the ecommerce platform and associated services that allow us to operate our online shop.

Information may therefore be processed by Shopify and its service providers in accordance with their applicable privacy practices.

6. Sharing Your Information

We may share personal information with service providers where reasonably necessary to operate our business and fulfil your order.

These may include:

- Shopify

- Payment processors

- Delivery and postal providers

- Website and technology service providers

- Analytics providers

- Marketing and advertising providers where applicable

- Professional advisers or authorities where required by law

We only share information where there is an appropriate reason for doing so.

We do not sell your personal information directly in exchange for money.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, improve our services and, where applicable, support advertising or marketing.

Some cookies are necessary for the website to function. Other cookies may depend on your choices or consent where required by law.

Cookie options may be available through our website's privacy or cookie controls.

8. Marketing

Where permitted, we may send information about KLWGJewellery & More products, offers, news or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained within the communication or by contacting us.

Stopping marketing communications does not prevent us from sending necessary service messages relating to an order or enquiry.

9. Your Privacy Choices

Depending on your location and the privacy laws that apply to you, you may have additional choices concerning certain uses or sharing of personal information.

Please see our Your Privacy Choices page for further information and available opt-out options.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records, resolving disputes and complying with legal, tax and accounting requirements.

Different types of information may therefore be retained for different periods.

11. Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the laws that apply to you, you may have rights relating to your personal information.

Under UK data protection law, these may include the right to:

- Request access to your personal information

- Ask for inaccurate information to be corrected

- Request deletion of your information in certain circumstances

- Request restriction of processing in certain circumstances

- Object to certain processing

- Request transfer of certain information

- Withdraw consent where processing relies on consent

These rights are subject to applicable legal conditions and exemptions.

13. Making a Privacy Request

If you would like to exercise a privacy right or ask a question about how your personal information is handled, please contact:

KLWGJewellery & More

Email: info@klwgjewellery.com

Website: klwgjewellery.com

We may need to verify your identity before completing certain requests.

14. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.

You may also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

15. International Processing

Some of the service providers used to operate our website and business may process information outside the United Kingdom.

Where required, appropriate safeguards are used for international transfers of personal information in accordance with applicable data protection law.

16. Children's Privacy

Our website and products are not intended to collect personal information directly from children where parental or guardian involvement is legally required.

If we become aware that personal information has been collected inappropriately, we will take reasonable steps to address it.

17. Third-Party Links

Our website may contain links to websites or services operated by other organisations.

KLWGJewellery & More is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy information before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or privacy practices.

The latest version will be published on our website.

19. Contact

For questions about this Privacy Policy or how KLWGJewellery & More handles personal information, please contact:

KLWGJewellery & More

Email: info@klwgjewellery.com

Website: klwgjewellery.com

Last updated: 29 August 2026