Returns Policy

KLWGJewellery & More

RETURNS POLICY

We hope that you are delighted with your purchase from KLWGJewellery & More. However, if you wish to return an item, you may do so in accordance with your statutory rights and the terms of this Returns Policy.

This Returns Policy is provided in addition to your statutory rights and does not affect those rights.

How to Return an Item

Items purchased from KLWGJewellery & More may be returned under this Returns Policy subject to the following conditions:

  1. Returns must be requested within 21 days of delivery.

  2. Items being returned must meet the following requirements:

    a. If an item arrives damaged or faulty, please contact us as soon as possible. Due to many of our products being handmade or one-of-a-kind, an identical replacement may not always be available. Where appropriate, we may offer a repair, replacement, exchange or refund.

    b. Wherever possible, items should be returned in their original packaging.

    c. If an item is unwanted, it must be returned unused, unworn and in its original condition and packaging.

    d. Unless the item is faulty, damaged, incorrect or otherwise covered by your statutory rights, the customer is responsible for the cost of returning the item.

    e. For hygiene reasons, earrings must be returned unworn and, where supplied in sealed hygiene packaging, the packaging must remain unopened unless the item is faulty.

    f. Any certificates of authenticity, grading certificates, appraisals or other documentation supplied with an item must also be returned. Where these documents formed part of the product supplied, failure to return them may affect our ability to accept the return.

    g. Items that have been resized, altered, modified, tampered with or damaged by the customer after delivery may not be accepted for return unless the issue relates to a fault that was present when the item was supplied.

    h. If we have sent you an incorrect item, we will cover reasonable return postage costs.

    i. If an item is faulty or damaged, please email us with clear colour photographs showing the item and close-up photographs of the fault or damage. Please state whether you would prefer us to assess the item for repair, replacement or refund, where these remedies are applicable.

    j. Unless faulty, all returned jewellery must be unworn and returned in its original condition for hygiene reasons.

Starting a Return

To request a return, please email:

info@klwgjewellery.com

Please include:

  • Your full name
  • Your order number or other order identification
  • Details of the item or items you wish to return
  • The reason for the return
  • Photographs of any fault, damage or incorrect item, where applicable
  • Whether you would prefer a repair, replacement, exchange or refund, where applicable

Please wait for confirmation and return instructions before sending your item.

Return Address

Unless we provide alternative instructions, authorised returns should be sent to:

KLWGJewellery & More
Flat 1, 172A Lea Road
Pennfields
Wolverhampton
West Midlands
WV3 0LQ
United Kingdom

We recommend obtaining proof of postage when returning an item.

Entitlement to a Refund

Where a return meets the requirements of this Returns Policy or you are otherwise entitled to a refund under your statutory rights, the refund will be based on the amount you actually paid for the returned item, taking into account any discounts or promotional offers applied at the time of purchase.

If the return is necessary because the item is faulty, damaged, incorrect or because of an error on our part, we will cover reasonable return postage costs where required.

If you are returning an unwanted item and there is no fault or error with the order, you will normally be responsible for the cost of returning the item, subject to your statutory cancellation rights.

Where photographs indicate that a faulty or damaged item may be repairable, we may discuss the available options with you before arranging the return.

Processing Returns

Once we receive your returned item:

  1. We will inspect the item, wherever possible, within 7–10 business days.

  2. If the item and return comply with this Returns Policy:

    a. We will confirm that your return has been received and accepted.

    b. Where a refund is due, it will be issued using your original payment method, normally within 7–10 business days of the return being accepted. Your bank or payment provider may require additional time to process the refund.

  3. If the returned item does not meet the requirements of this Returns Policy:

    a. We will contact you to explain the reason.

    b. Where legally permitted, the amount refunded may be reduced to reflect any loss in value caused by unnecessary handling, damage or alteration.

    c. Where a return cannot be accepted, you may be given the option to have the item returned to you. You may be responsible for the postage costs associated with returning the item to you where legally permitted.

Exchanges

If you wish to exchange an item for another item, such as a different size, colour or another product of the same value, please contact us at:

info@klwgjewellery.com

Any exchange is subject to product availability.

If you choose an item of a higher value, you will be required to pay the difference in price. If an exchange is unavailable, a refund may be offered where appropriate.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or you receive an incorrect item, please contact us at:

info@klwgjewellery.com

Please provide your order details and clear photographs of the item and any fault or damage.

Where applicable, we will arrange an appropriate remedy, which may include a repair, replacement, exchange or refund in accordance with your statutory rights.

A Customer’s Statutory Rights

The returns process provided under this Returns Policy is in addition to your statutory rights. Nothing within this policy is intended to exclude, restrict or diminish any rights you have under applicable UK consumer law.

Depending on the circumstances, you may have statutory rights where goods are faulty, damaged, not as described, not of satisfactory quality or not fit for purpose.

Consumers purchasing online may also have cancellation rights allowing them to change their mind within a particular period, although certain products and circumstances may be exempt from these rights.

The rights that apply will depend on the circumstances of your purchase, including the type of product purchased and whether you purchased as a consumer or business.

For further information:

  1. Please refer to the Terms and Conditions applicable to your purchase, which are available on our website.

  2. You can contact us at info@klwgjewellery.com if you require further information about a return or the Terms and Conditions applicable to your purchase.

KLWGJewellery & More
Flat 1, 172A Lea Road
Pennfields
Wolverhampton
West Midlands
WV3 0LQ
United Kingdom

Email: info@klwgjewellery.com