Frequently Asked Questions
KLWGJewellery & More
FREQUENTLY ASKED QUESTIONS
Welcome to the KLWGJewellery & More Frequently Asked Questions page. Here you can find information about our handmade jewellery, payments, gift vouchers, delivery, returns and caring for your jewellery.
If you cannot find the answer you need, please contact us at info@klwgjewellery.com.
Website: https://klwgjewellery.com
PRODUCT FAQs
1. What is KLWGJewellery & More jewellery made from?
Our handcrafted jewellery is made using a wide variety of materials and components, depending on the individual design.
These may include:
- Copper-core coated wire
- Stainless steel
- Sterling silver
- Metal spacer beads and components
- Acrylic spacers and spacer beads
- Lampwork glass beads
- Glass beads
- Acrylic beads
- Ceramic beads
- Gemstone beads
- Faux glass pearls
- Resin beads
- Seed beads
- Silver clay beads
- Clay beads
- African trade beads
- Millefiori beads
- Natural stone beads
- Gemstone chip beads
- Polymer clay beads
- Lava stone beads
- Shell beads
- Metal beads
- Other jewellery-making components
Where a particular material is important to you, please check the individual product description before purchasing.
If you have an allergy or sensitivity to a particular metal or material, please contact us at info@klwgjewellery.com before placing your order.
Please do not assume that every product is hypoallergenic unless the individual product is specifically described as such.
2. Will my order be well presented and packaged?
Yes. We take care when preparing and packaging your jewellery.
Depending on the product, your jewellery may be attached to a jewellery presentation card and placed inside suitable protective packaging or an organza bag.
For delivery, items are securely packaged using appropriate protective materials and placed inside a suitable mailing envelope, parcel or box.
Packaging may vary depending on the size, shape and nature of your order.
3. How should I care for my jewellery?
To help keep your jewellery looking its best, we recommend:
- Avoiding prolonged contact with water.
- Removing jewellery before showering, bathing or swimming.
- Removing jewellery before washing dishes or carrying out household cleaning.
- Avoiding direct contact with perfume, hairspray, creams and household chemicals where possible.
- Storing jewellery in a clean, dry place when it is not being worn.
- Handling handmade and glass jewellery carefully.
- Using a soft jewellery polishing cloth where appropriate.
Some metals naturally tarnish over time. In many cases, a suitable soft polishing cloth can help restore their shine.
Please take particular care with handmade glass, lampwork beads, gemstones and delicate components, as they may be damaged if dropped or subjected to excessive force.
4. Will my item look exactly like the photograph?
Where possible, our product photographs show the actual item being sold.
Many of our products are handmade or one-of-a-kind. Handmade products can naturally have small differences in colour, shape, size, pattern or finish.
We make every reasonable effort to display colours accurately. However, colours can appear slightly different depending on your phone, tablet, computer monitor, browser or display settings.
Natural gemstones, stones, shells and handmade glass may also contain natural variations that make each piece unique.
5. Can I get a discount for purchasing multiple items?
We do not currently offer an automatic discount simply for purchasing multiple items unless a specific promotion, discount or offer is advertised on our website.
From time to time, KLWGJewellery & More may offer promotional codes or special offers. Any applicable conditions will be provided with the promotion.
PAYMENT FAQs
6. How can I pay for my order?
Available payment methods are displayed during checkout.
Depending on availability, these may include:
- Major credit cards
- Major debit cards
- PayPal
- Apple Pay
- Other payment methods made available through our checkout
Your available options will be shown before you complete your purchase.
7. Is my payment information secure?
Payments made through our website are processed using the payment services available through our online store.
KLWGJewellery & More does not ask customers to send full credit or debit card details to us by email.
If you receive a suspicious communication claiming to be from KLWGJewellery & More and requesting sensitive payment information, please contact us at info@klwgjewellery.com.
8. I have a gift voucher. How do I redeem it?
If you have a valid KLWGJewellery & More gift voucher or promotional code, enter the code in the appropriate box during checkout.
Any remaining amount due can then be paid using one of the payment methods available at checkout.
The terms applicable to your particular gift voucher or promotional code will apply. Please check any expiry date, minimum spend, exclusions or other conditions supplied with the voucher.
Unless expressly stated otherwise, promotional or discount codes cannot normally be combined with other promotional codes in the same transaction.
If you experience difficulty using a valid voucher, please contact info@klwgjewellery.com before completing your purchase.
DELIVERY FAQs
9. Where do you deliver?
We offer UK delivery and international delivery to eligible destinations.
International shipping is not currently available to every country.
The available shipping options for your address will normally be displayed during checkout.
For full information about our delivery areas, prices and estimated delivery times, please see our Shipping Policy on:
https://klwgjewellery.com
10. When will my order be dispatched?
Please allow approximately 1–7 business days for us to process your order.
Once your order has been prepared and dispatched, you should receive an email confirming that it is on its way.
Processing times and delivery times are separate. Your estimated delivery period begins after your order has been processed and dispatched.
Handmade, commissioned, personalised or made-to-order products may require additional preparation time where stated in the product description or agreed with you.
11. When will I receive my order?
Delivery times depend on your location and the delivery service selected.
Our current estimated delivery times after dispatch are:
- UK Standard Shipping: approximately 2–4 business days
- European Union Standard International Shipping: approximately 2–11 business days
- Eligible Rest of the World destinations: approximately 3–17 business days
These are estimated delivery times and are not guaranteed. International orders can take longer because of customs procedures or circumstances outside our reasonable control.
Please see our Shipping Policy at https://klwgjewellery.com for full details.
12. Do you accept international orders?
Yes. We accept international orders for eligible countries.
The shipping options available for your destination will be displayed during checkout.
International customers may be responsible for customs duties, import taxes, VAT, handling charges or other fees imposed by their country.
Please see our Shipping Policy for further information.
13. Can I collect my order?
Where store collection is available, orders may be collected from:
KLWGJewellery & More
Flat 1, 172A Lea Road
Pennfields
Wolverhampton
West Midlands
WV3 0LQ
United Kingdom
Please do not travel to collect your order until you have received confirmation that it is ready for collection.
Collection is normally available from 12:00 noon once your order has been confirmed as ready.
14. Do you offer local delivery?
Local delivery may be available to eligible addresses within approximately 3 miles of our location.
Enter your address during checkout to see whether local delivery is available.
If local delivery does not appear as an option, your address is not currently eligible.
15. What should I do if my order has not arrived?
First, check your dispatch confirmation and any tracking information supplied with your order.
Please also allow for the estimated delivery period stated in our Shipping Policy.
If the estimated delivery period has passed and your parcel has still not arrived, please contact:
info@klwgjewellery.com
Please provide:
- Your full name
- Order number
- Billing address
- Delivery address
- Email address used for your order
- Details of the missing item or items
- Any available tracking information
We will review the information and help investigate the delivery.
Please contact us rather than using any old third-party postal loss forms previously associated with our website.
16. What should I do if my parcel arrives damaged?
Please take clear photographs of:
- The external packaging
- Any damage to the packaging
- The item or items inside
- Close-up photographs of any damage to the jewellery
Then contact info@klwgjewellery.com with your Order number and photographs.
Please retain the damaged packaging while the matter is being investigated, as it may be required as evidence.
Your statutory rights regarding damaged or faulty Goods are not affected.
RETURNS, REFUNDS & EXCHANGES FAQs
17. Do you accept returns?
Yes. Returns are accepted in accordance with our Returns Policy and your statutory rights.
Under our additional Returns Policy, returns should generally be requested within 21 days of delivery.
Different conditions may apply depending on whether an item is unwanted, faulty, damaged, incorrect, personalised, commissioned or subject to hygiene restrictions.
Please read our full Returns Policy on:
https://klwgjewellery.com
18. How do I request a return?
Please contact:
info@klwgjewellery.com
Include:
- Your full name
- Your Order number
- Details of the item or items you wish to return
- Your reason for requesting the return
- Photographs if the item is faulty, damaged or incorrect
- Whether you would prefer a repair, replacement, exchange or refund, where applicable
Please wait for return instructions before sending your item.
19. Where do I send a return?
Unless we provide different instructions, authorised returns should be sent to:
KLWGJewellery & More
Flat 1, 172A Lea Road
Pennfields
Wolverhampton
West Midlands
WV3 0LQ
United Kingdom
We recommend obtaining proof of postage when returning an item.
20. Who pays for return postage?
If you are returning an unwanted item and there is no fault or error with your order, you will normally be responsible for the return postage costs, subject to your statutory rights.
Where the item is faulty, damaged, incorrect or the return is required because of an error on our part, we will deal with reasonable return costs in accordance with your statutory rights and our Returns Policy.
21. Can earrings be returned?
Because of hygiene considerations, restrictions may apply to earrings and other jewellery supplied in sealed hygiene packaging.
Where sealed Goods are not suitable for return for health protection or hygiene reasons, cancellation rights may cease once the seal has been broken after delivery.
This does not affect your statutory rights where an item is faulty, damaged or not as described.
Please see our Returns Policy for full details.
22. What happens if my jewellery is faulty?
Contact us at info@klwgjewellery.com and provide your Order number together with clear photographs showing the fault.
Because many of our products are handmade or one-of-a-kind, an identical replacement may not always be available.
Depending on the circumstances and your statutory rights, an appropriate solution may include a repair, replacement, exchange, price reduction or refund.
23. How long does a return take to process?
Once we receive your returned item, we aim to inspect it within approximately 7–10 business days.
If your return is accepted and a refund is due, we will arrange the refund using the original payment method, subject to the applicable statutory refund requirements.
Your bank or payment provider may require additional time before the money appears in your account.
24. Can I exchange an item?
Where appropriate and subject to availability, we may be able to exchange an item for another product.
If the replacement item costs more, you will need to pay the difference.
Please contact info@klwgjewellery.com to discuss an exchange before returning your item.
OTHER FAQs
25. Are all your jewellery pieces identical?
No. One of the characteristics of handmade jewellery is that individual pieces can have their own variations.
Lampwork glass, natural gemstones, shells, beads and handmade components can vary naturally in colour, shape, pattern and finish.
Where a product is described as one-of-a-kind, the item you receive will be the individual piece offered for sale.
26. I have a metal allergy or sensitivity. What should I do?
Please read the materials listed in the individual product description carefully.
If you have a known allergy or sensitivity, contact us at info@klwgjewellery.com before ordering and we will provide any additional material information we reasonably have available.
Do not assume that a product is hypoallergenic unless it is specifically described as such.
27. How can I contact KLWGJewellery & More?
If you have a question that has not been answered here, please contact us:
KLWGJewellery & More
Flat 1, 172A Lea Road
Pennfields
Wolverhampton
West Midlands
WV3 0LQ
United Kingdom
Email: info@klwgjewellery.com
Website: https://klwgjewellery.com
We will be happy to help with questions about products, orders, delivery, returns or other enquiries.