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  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • Do you need a refund?
    Please either go back to the main page and click on the email link at the top of the page in the blue boxes or email support@klwgjewellery.com
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • 6 - How can i pay for my order?
    We accept all major credit and debit cards, or you can also pay using paypal and apple pay.
  • 3 - How do i care for my jewellery?
    Please do not submerge any of the jewellery in water, or shower, nor wash up with the jewellery on. If your jewellery starts to tarnish then you can buff it back to its original shine easily with a soft cloth or a yellow pro polish cloth off of somewhere like Amazon,
  • 17 - I have received a gift voucher, how do i redeem it?
    Please enter the code on your voucher in the appopirate field at checkout. You can then pay any outstanding balance by the usual payment methodds. IMPORTANT: The voucher can be used as part payment but please note you must use the full value of your voucher in one transaction as any unused balance will be forfeited e.g. if paying for a £20 order with a £25 voucher, the unspent £5 balance will ne forfeited, so please make sure to redeem the voucher on an order of value of £25 or more. Also you can only use one voucher or coupon code at a time.
  • 20 - When will i receive my order?
    We aim to get your jewellery made and out to you within 7 to 10 working days on average. Please see our cart page for a more of a detailed breakdown of delivery times, which can be depending on postage method and products bought. but also where you live.
  • 21 - Do yo take returns?
    Please se our returns policy below: KEL’S LAMPWORKED GLASS JEWELLERY & MORE RETURNS POLICY We hope that you enjoy the purchases you make from Kel’s Lampworked Glass Jewellery & More. However, if you wish to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy. How to Return an Item As an alternative to the return options provided by your statutory rights, customers may return items purchased from Kel’s Lampworked Glass Jewellery & More under this Returns Policy in accordance with the following terms: Returns made under this Returns Policy must be made within 21 days of delivery of an item. Items to be returned must: If damaged and due to the nature of most of the products being sold on the site being one of a kind product, only a refund can be offered to you unless the item is deemed fixable. All items need to be returned in the original packaging If an item is unwanted it needs to be returned unopened and in its original packaging. Unless item is damaged the return will be at the cost of the client. Earrings are to be return unworn and unopened. If issued at the point of sale or sent on there after all certificates of authenticity, grading, and appraisals must be returned. Any prouducts returned without these original documents if supplied for the products, then the return of the said product will be rejected. Any products that have been resized, tampered with, had any damage inflicted upon it/them or otherwise altered after the delivery of the item(s) will not be accepted for return. The business will if an order is incorrect pay for the return shipping. Note: This does not cover if you the client are disappointed with your purchase. To start the returns process, you should email us at support@klwgjewellery.com requesting a return in accordance with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the item(s) you want to return. Entitlement to a Refund When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a full refund of the price you paid for the item(s): Taking into account any discounts that were applied at the time of purchase. For the return fee, the company will pay the cost of the return if we are at fault. All you would need to do I this situation is to send an email to support@klwgjewellery.com with photographs showing the defects within the jewellery and a it would be arrange for a full refund and for the ability for you to ship the good back at no cost to yourselves. If in the pictures the items can be fixed and that is what you wish for that can also be arrange at cost to the company not the client. if you wish to return your items it and there are no faults or errors, the cost or return will be at cost to the client. With delivery going to Kel's Lampworked Glass Jewellery, Flat 1 , 272A Lea Road, Pennfields, Wolverhampton, West Midlands, WV 3 0LQ England Processing Returns Once we have received an item you wish to return: We will check the item you have returned within, wherever possible, 7 - 10 business days. If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy: We will let you know that your return has been received and accepted. You will receive a refund via your original payment method, usually within 7 -10 business days of a return being accepted. If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy: We will let you know why your return has not been accepted. We may offer a reduced refund (e.g. if an item is returned damaged). You will have the option to take the item back (note that you may be required to pay for shipping if necessary). Exchanges If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour, or another item within the shop at the same price unless you wish to pay the difference), you should return the purchased item as usual (i.e. as set out above) A Customer’s Statutory Rights The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional returns option. A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change your mind and cancel your order in certain circumstances (i.e. your cancellation rights). Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital content or other items. For more information on your rights in relation to your purchase: See the Terms and Conditions that cover your purchase. You will have been shown or given these during the purchase process. Alternatively, find our Terms and Conditions online here: __________. You can contact us at support@klwgjewellery.com to request a copy of the relevant Terms and Conditions, to ask which of our Terms and Conditions are applicable to your purchase, or to request more information about your rights.
  • 1 - What is Kel's Lampworked Glass Jewellery & More made from?
    Our beautiful handcrafted jewellery is made from copper core coated wire, stainless steel wire, and sterling silver wire that are all hypoallergenic. Also metal hypoallergenic spacers and spacer beads as well as, acrylic spacers and spacer beads. The type of beads used in the jewellery are lampworked beads, glass beads, acrylic beads, ceramic beads, gemstone beads, faux glass pearls, resin beads, seed beads, silver clay beads, clay beads, african trade beads, millefiori beads, natural stone beads, chip beads, polymer clay beads, lava stone beads, shell beads, and metal beads.
  • 5 - Can I get a discount for buying multiple items?
    Unfortunately we cannot offer a discount on multiple item purchases.
  • 18 - I have not received my order?
    Firstly, please see our cart page to check when you should be expecting your item(s)to arrive. If this time has passed and your item still has not arrived we may have to consider the item(s) lost in the post. All postal losses or delays will be dealt with no sooner than 21 working days. After this time has passed you can make a claim by email the company at support@klwgjewellery.com and stating your full name, billing address, shipping address, telephone numbers, email address. order number for the missing shipment. what item(s) you ordered, and order value. Pleas note all claims must be made with in 31 working days of the dispatch date.
  • 2 - Will my order come well presented and well packaged?
    Yes, where possible your item will come attached to a jewellery card and presented within plastic packaging and an organza bag, Also when shipping the item(s) will be wrapped in bubble wrap and placed in an envelope or box.
  • 19 - Do you accept oversea orders?
    Yes, we do. Please see our cart page for more details.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • 4 - Will my item look exactly like the picture?
    All product photographs are taken of the actual product. Finally, while the colour reproduction of the product is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by yourself.
'U' Bar Faux Crystal Necklace
This statement necklace has faux crystals dangling along the front of the 'U' bar at the base of the necklace with purple and white beads on the tips of them. In the centre of the 'U' bar there is a large faux teardrop pendant. Coming off fo the 'U' bar on either side there is a tightly knitted chain which is attached to a portion of purple beading with beads that are 12mm, 8mm and 6mm. the clasp on This piece has a toggle clasp as the closure. The length of the necklace when worn from the toggle clasp to the tip of the teardrop pendant is 15 inches. The necklace is 28 2/2 inches but it sits higher up on the neckline that is due to the style of the necklace.

'U' Bar Faux Crystal Necklace

Artikelnummer: 11
15,00£Preis
inkl. MwSt. |

  • KEL’S LAMPWORKED GLASS JEWELLERY & MORE

     RETURNS POLICY

    We hope that you enjoy the purchases you make from Kel’s Lampworked Glass Jewellery & More. However, if you wish
    to return an item, you may do so in accordance with your statutory rights or in accordance with this Returns Policy.
    How to Return an Item
    As an alternative to the return options provided by your statutory rights, customers may return items purchased from Kel’s
    Lampworked Glass Jewellery & More under this Returns Policy in accordance with the following terms:
    Returns made under this Returns Policy must be made within 21 days of delivery of an item.
    Items to be returned must:
    If damaged and due to the nature of most of the products being sold on the site being one of a kind product,
    only a refund can be offered to you unless the item is deemed fixable.
    All items need to be returned in the original packaging
    If an item is unwanted it needs to be returned unopened and in its original packaging.
    Unless item is damaged the return will be at the cost of the client.
    Earrings are to be return unworn and unopened.
    If issued at the point of sale or sent on there after all certificates of authenticity, grading, and appraisals must
    be returned. Any prouducts returned without these original documents if supplied for the products, then the
    return of the said product will be rejected.
    Any products that have been resized, tampered with, had any damage inflicted upon it/them or otherwise
    altered after the delivery of the item(s) will not be accepted for return.
    The business will if an order is incorrect pay for the return shipping. Note: This does not cover if you the
    client are disappointed with your purchase.
    To start the returns process, you should email us at support@klwgjewellery.com requesting a return in accordance
    with this Returns Policy. Include your name, identification of your order (e.g. an order number), and details of the
    item(s) you want to return.
    Entitlement to a Refund
    When a return is made following the requirements and procedures set out in this Returns Policy, a customer is entitled to a
    full refund of the price you paid for the item(s):
    Taking into account any discounts that were applied at the time of purchase.
    For the return fee, the company will pay the cost of the return if we are at fault. All you would need to do I this
    situation is to send an email to support@klwgjewellery.com with photographs showing the defects within the
    jewellery and a it would be arrange for a full refund and for the ability for you to ship the good back at no cost to
    yourselves. If in the pictures the items can be fixed and that is what you wish for that can also be arrange at cost to
    the company not the client.
    if you wish to return your items it and there are no faults or errors, the cost or return will be at cost to the client.
    With delivery going to Kel's Lampworked Glass Jewellery, Flat 1 , 172A Lea Road, Pennfields, Wolverhampton,
    West Midlands, WV 3 0LQ England

    Any digital goods are not able to be returned due to the nature of the product. Also all digital products are covered by copyright and are not to be copied for distribution purposes. All digital products are for personal use only.

    Processing Returns
    Once we have received an item you wish to return:
    We will check the item you have returned within, wherever possible, 7 - 10 business days.
    If we confirm that the item and your returns procedure comply with the requirements set out in this Returns Policy:
    We will let you know that your return has been received and accepted.
    You will receive a refund via your original payment method, usually within 7 -10 business days of a return
    being accepted.
    If the item returned or your returns procedure does not comply with the requirements set out in this Returns Policy:
    We will let you know why your return has not been accepted.
    We may offer a reduced refund (e.g. if an item is returned damaged).
    You will have the option to take the item back (note that you may be required to pay for shipping if
    necessary).
    Exchanges
    If you wish to exchange an item purchased for another item (e.g. the same product in a different size or colour, or another
    item within the shop at the same price unless you wish to pay the difference), you should return the purchased item as usual
    (i.e. as set out above)
    A Customer’s Statutory Rights
    The returns process provided under this Returns Policy is provided in addition to customers’ statutory rights and this
    Returns Policy does not diminish these statutory rights in any way - it simply provides our customers with an additional
    returns option.
    A customer has a statutory right to a refund in certain circumstances. For example, you may have a right to a refund if a
    product is not of satisfactory quality or not fit for purpose. Or, if you’re a consumer, you may have a right to simply change
    your mind and cancel your order in certain circumstances (i.e. your cancellation rights).
    Exactly which rights apply to your situation will depend on the circumstances of your purchase. For example, whether you
    purchased as a consumer or a business; whether you purchased online or in-store; and whether you purchased digital
    content or other items. For more information on your rights in relation to your purchase:
    See the Terms and Conditions that cover your purchase. You will have been shown or given these during the
    purchase process. Alternatively, find our Terms and Conditions online here.
    You can contact us at support@klwgjewellery.com to request a copy of the relevant Terms and Conditions, to ask
    which of our Terms and Conditions are applicable to your purchase, or to request more information about your
    rights. 

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